FAQ

FAQs

DELIVERY SERVICE

Luxe and Blume partners with Attyre Delivery, a white glover delivery service for all of our deliveries. Delivery fees are calculated within 20 miles of zip code 30308. Rate starts from $35 and up.

An invoice will be sent for the remaining balance for locations outside of our delivery radius:

+$10 up to 25 miles

+$15 up to 30 miles

 

DELIVERY TIME

Luxe and Blume delivers in a 2-hour time frame. Arrangements will be delivered between 

9am to 11am

12pm to 3pm

6pm to 9pm

We cannot guarantee to meet the requested time frame based on the courier's route and Atlanta's traffic. We will try our best to deliver as close to the time requested.

 

UNAVAILABLE RECIPIENT

Luxe and Blume will message our customer 30 minutes prior to delivery to confirm that the recipient is available during delivery time frame. If the customer cannot be reached, we w2ill then try to contact the recipient. If we are unable to reach the recipient, we will proceed with the delivery we will leave the arrangement by the door away from direct sunlight and. We will send a picture as confirmation on a delivery via email provided in the order form. We are not responsible for any risk of the loss of the flower arrangement left by the flower recipient door. 

If you wish to re-schedule a delivery which attempted delivery, we ask to pay re-delivery fee of $20 if it's in the 30308 zip code.

We allow a change of delivery location 3 hours prior to delivery time. There is a $20 fee associated for delivery address change. The fee will be hire if outside of the initial delivery area.